This can occur when anti‐virus or firewall programs prevent the iRecovery Stick from running properly. Disable any anti‐virus/spyware/program blocking software and then reinstall the iRecovery Stick. If the program still crashes, you can help us trouble shoot the issue by turning on both logging options under Tools>Options. After the program crashes, you can send in the logs that are located in C:\Users\USERNAME\Logs (Vista, Win 7), C:\Documents and Settings\Username\Logs (Win XP) at http://support.paraben.com.